Legal Information
Important legal information about our services, policies, and your rights as a customer.
1. Acceptance of Terms
By accessing and using Stormnet Hosting's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Service Description
Stormnet Hosting provides web hosting, VPS, dedicated servers, and colocation services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. User Responsibilities
Users are responsible for maintaining the security of their accounts, including passwords and access credentials. Users must not use our services for any illegal activities or in violation of any applicable laws.
4. Payment Terms
All services are billed in advance. Payment is due upon receipt of invoice. We reserve the right to suspend services for non-payment. Refunds are subject to our 30-day money-back guarantee policy.
5. Service Level Agreement
We guarantee 99.9% uptime for our services. In case of service interruption, credits will be issued according to our SLA policy.
1. Information Collection
We collect information necessary to provide our services, including name, email, billing information, and technical data required for service operation.
2. Information Usage
We use collected information to provide, maintain, and improve our services, process payments, and communicate with you about your account and services.
3. Data Protection
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will delete your information upon request, subject to legal requirements.
5. Third-Party Services
We may use third-party services to process payments and provide certain features. These services have their own privacy policies.
1. Prohibited Activities
Users may not use our services for: illegal activities, spamming, malware distribution, DDoS attacks, or any activity that may harm our infrastructure or other users.
2. Resource Usage
Users must not exceed allocated resources or interfere with the proper functioning of our services. We reserve the right to suspend accounts that violate these limits.
3. Content Restrictions
Users are responsible for all content hosted on our services. Content must comply with all applicable laws and regulations.
4. Security Requirements
Users must maintain secure systems and promptly address any security vulnerabilities. We reserve the right to take action to protect our infrastructure.
1. Money-Back Guarantee
We offer a 30-day money-back guarantee for new hosting accounts. This does not apply to domain registrations, SSL certificates, or dedicated servers.
2. Refund Process
Refund requests must be submitted within 30 days of purchase. Refunds will be processed to the original payment method within 5-7 business days.
3. Exceptions
Refunds may be denied for accounts that violate our Terms of Service or Acceptable Use Policy. Domain registrations and SSL certificates are non-refundable.
Legal Disclaimer
This legal information is provided for general guidance only and does not constitute legal advice. We recommend consulting with a legal professional for specific legal concerns. Stormnet Hosting reserves the right to modify these terms at any time, with notice provided to affected users.