Colocation

We understand that sometimes you need quick, on-site assistance without being physically present. That's why we offer comprehensive Remote Hands services as part of our colocation packages. Our experienced on-site engineers are available 24/7 to perform a wide range of tasks on your behalf — including power cycling equipment, reseating cables, swapping hardware components, performing visual inspections, and more. Most standard Remote Hands tasks are included at no additional cost, and our team is ready to respond promptly whenever you need technical assistance.

Absolutely! We encourage potential customers to visit our Newcastle data center and see our facilities first-hand. Please contact our sales team to schedule a guided tour at your convenience. All tours are conducted by our experienced staff who can answer any technical questions you might have about our infrastructure, security measures, and connectivity options.

Yes, we offer 24/7/365 secure access to your equipment for authorized personnel. All access requests must be scheduled in advance through our customer portal, and visitors are required to present valid photo ID upon arrival. For security reasons, all access is logged and monitored, and you'll be escorted by one of our technicians during your visit.

Yes, we support Bring Your Own IP (BYOIP) for colocation customers. You'll need to provide documentation proving ownership of the IP space and complete our BGP setup process. Our network team will work with you to ensure proper App.uration and routing. Additional setup fees may apply depending on the complexity of your requirements.

Yes, we offer enterprise-grade DDoS protection as an optional add-on to all colocation plans. Our protection includes multi-layered filtering, traffic scrubbing, and real-time attack mitigation. The service is provided through our partnership with leading DDoS protection providers and can be customized based on your specific needs and expected traffic patterns.

Absolutely. We understand that every business has unique requirements. Our colocation solutions are fully customizable, allowing you to choose the exact power and bandwidth specifications that match your needs. Whether you need high-density power for your equipment or specific bandwidth commitments, we can tailor a solution that fits your technical requirements and budget.